Delivery & Returns
Delivery can be to any address as long as the address at which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.
NB – We will ship abroad if requested via telephone or email orders. We will calculate the postage charges on an individual order basis and if you are then happy with the charges we will send a PayPal payment request to process the order. Please email: firstname.lastname@example.org if you wish to place an overseas order.
When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.
All delivery timescales are subject to product availability and delivery slot availability.
Please note – It is possible that although stock is showing on the website, we may have sold out of the item/s in the shop before the system is updated, in this instance we will contact you via email to inform you and you will have the choice of waiting for the item to come back in stock (usually within a week) or a refund/alternative for that item/s.
We currently dispatch all our parcels within our business hours which can be seen on our ‘Contact Us’ page.
Small parcels may be delivered via Royal Mail. As the shop is closed Sunday, your parcel will be dispatched as soon as possible when we return to work on Monday. However, delivery may take up to five working days (not including Saturday & Sunday).
The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.
Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time.
Gillies Crafts will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Gillies Crafts shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.
Gillies Crafts shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
If you need to return a product purchased from Gillies Crafts then you have 14 working days to do so. The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.
The goods should also be returned with their original box, packing and accessories.
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 5 working days. You must provide photographic evidence of the fault/damage. We also ask that where customers are claiming missing items from their order that they provide photographic evidence of their order form included in their parcel.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.
Please post returns to the following address:
28 Whitby Road, Ellesmere Port, Cheshire, CH65 8AE
This returns policy does not affect your legal rights.
Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel your order by email: email@example.com or by phoning us on 0151 513 2722.
We aim to process all of our orders within two working days (as appropriate to shop opening hours). There may be occasions when this is not possible, due to unforeseen circumstances. In such cases we will contact you to inform you about any anticipated delay processing your order.